Refund Policy

Buy with confidence: try first, then keep or ask.

Last updated : October 27, 2026

This policy covers Ruban and Sight.

Try before you buy

Ruban has a free 3-day trial with every feature, no account and no card. We ask you to use it before buying, because it is the best way to see whether Ruban works with your Mac and your apps.

Sight has a free 24-hour trial with every feature, no account and no card. Use it before buying: it is the best way to see whether Sight works with your AirPods and your Mac.

When we refund

Before activation. If you bought a licence and have not yet entered the key in Ruban, you can ask for a full refund within 14 days of the purchase, without giving a reason.
Ruban does not work as described on your Mac and we cannot fix it, or you were charged twice or by mistake: we refund you.

These cases apply to Sight as well: before you enter the key in Sight, you can ask for a full refund within 14 days of the purchase, and we also refund you if Sight does not work as described on your Mac and we cannot fix it, or if you were charged twice or by mistake.

When we do not

Once a licence key has been activated in the app, the purchase is final and is not refundable. Activating the key is when you start using the product you bought; you have the free trial beforehand to be sure. This does not affect your legal rights as a consumer, including the legal guarantee of conformity.

The same goes for Sight: once its licence key has been activated in the app, the purchase is final and is not refundable.

How to ask

Write to sandbox.macapps@proton.me with the e-mail address used for the purchase and your order number (it is on your receipt). We answer within a few working days. Refunds are issued through Lemon Squeezy to your original payment method, and your bank may take several days to show them. The licence key is then deactivated.